Lioness Medical – Terms, Policies & Legal Information

Last Updated: 27/04/2026
Business Name: Lioness Medical
Website: https://lionessmedical.co.uk/

1. GENERAL TERMS & CONDITIONS

1.1 Scope

These Terms govern:

• Website use
• Aesthetic/medical treatments
• Training courses
• Online purchases
• Subscription programmes

By using our services, you agree to all sections of this document.

1.2 Eligibility

You confirm that:

• You are 18+ for treatments and prescriptions
• You provide truthful medical and personal information
• You meet qualification requirements for professional training

We may refuse service if these conditions are not met.

1.3 Regulatory Status

Lioness Medical operates in line with UK healthcare and aesthetic industry standards.

Treatments involving prescription-only medicines are provided only after consultation with a qualified prescriber.

2. BOOKINGS, PAYMENTS & PRICING

2.1 Appointments

• Bookings may require a deposit
• Appointment times are approximate
• Late arrival may result in reduced treatment time or cancellation

2.2 Payments

• All prices are in GBP (£)
• Full payment may be required upfront
• We reserve the right to change pricing at any time

3. CANCELLATION & REFUND POLICY

3.1 Treatments

• Minimum 24–48 hour’s notice required
• Late cancellations/no-shows: deposit retained or full charge

3.2 Courses

• 14+ days: full refund
• Under 14 days: partial or no refund
• Non-attendance: no refund

3.3 Products

• Governed by distance selling laws
• See Section 10 (Online Sales)

4. MEDICAL DISCLAIMER

• All treatments are subject to clinical suitability
• Results are not guaranteed
• Individual outcomes vary

Nothing on the website constitutes medical advice.

5. INFORMED CONSENT POLICY (AESTHETIC & MEDICAL TREATMENTS)

Before treatment, you will be required to:

5.1 Provide Medical Disclosure

• Full medical history
• Current medications
• Allergies
• Previous procedures

5.2 Understand Risks

You acknowledge risks may include:

• Swelling, bruising, infection
• Allergic reaction
• Unsatisfactory aesthetic outcomes

5.3 Consent Requirements

• Consent must be freely given
• You may withdraw consent at any time
• Treatment may be refused if deemed unsafe

5.4 Cooling-Off Period

For certain treatments (e.g. injectables), a cooling-off period may be recommended in line with best practice.

6. AFTERCARE POLICY

You agree to:

• Follow all aftercare instructions provided
• Attend review appointments if required
• Report complications immediately

Failure to follow aftercare advice may:

• Affect results
• Void eligibility for corrective treatment

We are not liable for complications caused by non-compliance.

7. PRESCRIPTION SERVICES

• Prescription-only medicines are issued only after consultation
• Clinicians determine suitability at their discretion
• Misuse of medication voids liability

You must follow all medical instructions provided.

8. TRAINING COURSE TERMS

8.1 Eligibility

Some courses require professional qualifications (e.g. medics only).

8.2 Course Access

• Materials are for personal use only
• Redistribution is prohibited

8.3 Certification

Certificates are issued only upon:

• Full attendance
• Demonstrated competency (if required)

8.4 Liability

We are not responsible for how you apply training in practice.

9. SUBSCRIPTION / PROGRAMME TERMS (E.G. WEIGHT LOSS PLANS)

9.1 Nature of Service

Programmes may include:

• Medication (if prescribed)
• Coaching or guidance
• Monitoring support

9.2 No Guaranteed Results

Results vary depending on:

• Adherence
• Lifestyle factors
• Medical conditions

9.3 Subscription Payments

• Charged on a recurring basis (if applicable)
• Cancellation requires [insert notice period]

9.4 Medical Responsibility

You must:

• Follow clinical advice
• Report side effects immediately

10. ONLINE SHOP / E-COMMERCE TERMS

10.1 Orders

• Subject to availability
• We may refuse or cancel orders

10.2 Delivery

• Delivery times are estimates
• We are not liable for courier delays

10.3 Returns (Consumer Contracts Regulations)

Under UK law:

• 14-day cooling-off period applies (non-medical products)
• Items must be unused and unopened

Exceptions:

• Opened skincare or hygiene products
• Prescription items

10.4 Faulty Goods

Handled under the Consumer Rights Act 2015.

11. INTELLECTUAL PROPERTY

All content, including:

• Branding
• Training materials
• Images

…belongs to Lioness Medical.

Unauthorised use is prohibited.

12. PRIVACY NOTICE (GDPR COMPLIANT)

12.1 Data Controller

Lioness Medical is the data controller under GDPR.

12.2 Data We Collect

• Personal details (name, contact info)
• Medical information
• Payment data
• Website usage data

12.3 Legal Basis for Processing

We process data under:

• Consent
• Contractual necessity
• Legal obligations

12.4 Use of Data

Your data is used to:

• Provide treatments/services
• Manage bookings
• Comply with legal obligations

12.5 Data Sharing

We may share data with:

• Prescribers
• Payment processors
• Regulatory bodies (if required)

12.6 Data Retention

Medical records are retained in line with UK healthcare guidance (typically 7–10 years).

12.7 Your Rights

Under GDPR, you have the right to:

• Access your data
• Request correction
• Request deletion (where applicable)
• Withdraw consent

12.8 Data Security

We implement appropriate technical and organisational measures to protect your data.

13. LIABILITY

To the fullest extent permitted by law:

• We are not liable for indirect or consequential loss
• Liability is limited to the amount paid
• We do not exclude liability for death or personal injury caused by negligence

14. COMPLAINTS

Contact: info@lionessmedical.co.uk

We aim to respond within 14 days.

You may escalate complaints to relevant regulatory bodies if necessary.

15. WEBSITE USE

You agree not to:

• Misuse the site
• Attempt unauthorised access
• Upload harmful content

16. CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

17. GOVERNING LAW

These Terms are governed by the laws of England and Wales.